In-salon Cancellation Policy

A 50% non refundable booking fee is taken at the time of booking. Appointments can be postponed, or date changed, with a minimum of 24 hours notice in order for your deposit to be transferred. Any full cancellations, no-shows or postponed appointments within 24 hours will forfeit all money paid. 

Product Returns

If you’re looking to return or exchange your order for whatever reason, we’re here to help!
If an item is unsuitable you may return to Academy of Hair Uckfield as we operate a “no quibble” 14-day money-back return or exchange policy.
To return items for a refund or exchange you must email us at hello@academyofhairuckfield.co.uk to let us know of your intent to return.
We ask that all goods are in saleable condition and the hair products have not been used or handled, e.g., brushed, worn, labels removed etc. for health and hygiene reasons.

Hair Extensions Returns – Faulty Goods

If hair extensions appear faulty due to quality issues, the fault must be reported to us within 1 month of the purchase date due to human hair being a consumable item during wear.
We will require any faulty hair back in full for testing and examination.
Hair must be received by us within 7 days of the reported date before any further damage can occur. If no fault is present, or the hair has been damaged in any way by the customer due to poor application or aftercare, the goods will be returned to the customer and we will not refund or replace the goods.
We recommend the use of our own brand hair care products on our Hair Extensions. We refuse the right to a refund if our products have not been used to maintain the hair correctly. Hair Extensions will last up to 3 months with continuous wear if applied and maintained correctly.
We recommend only our specifically designed hair care products to help maintain the life of your hair extensions. Refunds or exchanges given for faulty hair extensions will only be given to the equivalent or value of hair received by us.

Disclaimer
Hair that has not been applied by Stylists at Academy of Hair Uckfield:

Due to the lack of control we have over application and operation procedures for the use of glue, glue gun, and other application products, Academy of Hair Uckfield cannot accept any responsibility whatsoever for any damage or injury caused to third parties. The purchaser must determine if the glue, glue gun, colours or any other products are suitable for their requirements prior to application. All products are intended for professional use only and advise a full consultation with all clients prior to installation.
Academy of Hair Uckfield does not accept any responsibility for hair that has been coloured or altered in any way after purchase.

Delivery

Our postage delivery charges are set for deliveries within the United Kingdom. We use Royal Mail. For deliveries outside the UK we would ask you to email details of what you would like to purchase and we will raise an invoice via PayPal or Dojo to reflect delivery to your address. We dispatch items promptly, but cannot guarantee delivery dates as transit time will be in the hands of carriers.