Privacy Policy - Academy of Hair Uckfield

Who We Are

Our website address is: https://academyofhairuckfield.co.uk

Your privacy is important to us. This privacy policy describes the online information practices which Academy of Hair employ in relation to the information which you, our customers, provide when using the academyofhairuckfield.co.uk website.

It is important that you read this privacy policy together with any other notice which we may provide you on specific occasions when we are collecting or processing your personal information, so that you are fully aware of how and why we are using your information, and the legal rights that you have.

What personal data we collect and why we collect it

As part of you using our website and during the course of us providing products and/or services to you, we may collect, use, store and transfer the following types of information about you:

Identity information including your first name, last name, marital status, title and gender.
Profile and contact information including your username, password and email address.
Communications information including your correspondence with us and any feedback that you provide us with.

How and when do we collect your personal information?

We collect the majority of the personal information that we process about you directly from you when you provide this information to us by:

registering on the Website for an online account or otherwise contact us to obtain information relating to us or our products and/or services;
placing orders on the Website;
updating the ‘Your Online Account’, ‘Your Address Book’ or ‘Your Order Details’ section of the Website; and
communicating with us by phone, e-mail or otherwise, or when you complete a questionnaire or competition entry form
subscribing to our e-newsletter
We may also collect technical information when you access and interact with the Website (see the section below on How do we use cookies)
We do not collect data from people under the age of 16 and we will delete such data if we are informed we hold it.

Information from other sources

We may also receive personal information about you from various third parties that we engage in order to assist us with providing products and/or services to you, including:

delivery and address information from our carriers who deliver products to you;
marketing information from marketing companies who send customer communications and direct marketing materials on our behalf;
data analytics information from companies that provide us with data analytics services; and
information on your account, payment and credit history, including information from credit bureaus and sources we use to process payments.

If we request that you do so and you fail to provide information to us, we may be prevented from exercising our rights and obligation and, in particular, we may be prevented from providing the products and/or services that you have asked us to provide. For example, if you fail to provide us with your full address details, it may not be possible for us to fulfil your delivery, or if you fail to provide us with your payment details then we will not be able to process payments for our products and cannot therefore supply them to you.

How we use your personal information

We use your personal information for the following purposes:

to register you as a new customer;
to respond to your enquiries and complaints, and to manage our relationship with you;
to handle orders, deliver items and process payments;
to communicate with you about updates, orders, products, services and promotional offers;
to update our records and maintain any online account you may have with us;
to administer and protect our business and this site, including to prevent or detect fraud or abuses of our website;
for market research, reporting, analysis and modelling so as to improve the products and services we provide;
to comply with our financial record keeping obligations;
to use data analytics to improve our website, products, services and user experiences; and
to enable third parties to carry out technical, logistical or other functions on our behalf.

By law, when processing your personal information we are required to have a legal basis to do so. A legal basis is essentially a legal justification for processing your personal information. The legal basis we use to process your personal information will generally be one or more of the following:

to enable us to perform the contracts that we have with you to supply you with products and/or services;
where it is necessary for our legitimate interests in administering and managing our relationship with you, providing you with products and/or services, and running our business lawfully and effectively; or
to enable us to comply with a legal or regulatory obligation.

Sometimes we may ask for your consent to use your information for particular purposes (e.g. to send you marketing communications). Where we do so, this consent will be our legal basis for our use of the information. You can withdraw your consent at any time and we will then stop processing your information for that purpose. If you wish to withdraw your consent, then please contact us using the details at the end of this notice.

For more information on the specific legal basis we are relying on in relation to any of the individual processing activities we have highlighted above, please contact us using the contact details at the end of this notice.

How do we use your personal information for marketing purposes?

If you are an existing customer or you have consented to receiving marketing communications by [email, web or text] we may send you information on any offers, events or news about our products and/or services that we believe may be of interest to you. Please note, if you do not choose to receive this information, we will be unable to keep you informed of any offers, events or news regarding our products and services.

We may also send you information on any offers, events or news about our products and/or services that we believe may be of interest to you by post. If you agree to us doing so, we may also use Google Customer Match. This service matches a list of email addresses we hold to users signed in with Google in order to allow the display of personalised advertising on your internet browser. You can ask us to stop sending you marketing messages (whether by email, web, text or post) or using Google Customer Match at any time by sending a request to hello@academyofhairuckfield.co.uk

Automated decision-making

We want to ensure you enjoy the best experience of all Academy of Hair Uckfield has to offer, whether it be the shopping experience you have on our website or through our communications with you. We believe sharing timely and relevant information with you, provides a more tailored, and so better, experience. We achieve this by combining all the data we have about you; how you’ve previously used our website, the products you’ve purchased and how you’ve responded to our direct communications. This enables us to showcase to you a more relevant set of products on our website & share news of the most relevant products, offers and events. The data privacy law allows this as part of our legitimate interest in understanding our customers and our promise to provide the highest levels of service.

If you wish to change how we use your data, please contact us using the contact details at the end of this notice. Please note that if you choose not to share your personal details with us, or refuse certain contact permissions, we might not be able to provide some of the services you’ve asked for.

When do we share your personal information?

We only share your personal information with our agents or third parties where necessary so that they can assist us in providing products and/or services to you. Where we share your personal information with third parties who process your information on our behalf, they will only process your information on our instructions and we will remain responsible for ensuring that it is protected and processed lawfully. Where we share your personal information with third parties who process it for their own purposes (such as government bodies), those third parties will have their own legal obligations to protect your information and you will have legal rights that you can enforce directly against them.

In particular, we may share your personal information with third parties for the following purposes:

we may need to share your personal information to other companies who we engage to perform functions on our behalf including; fulfilling orders, delivering packages, sending customer communications, analysing data, processing payments and providing customer services. They will have access to personal information needed to perform their functions, but may not use it for other purposes
if we sell, transfer or merge parts of our business or our assets, or seek to acquire another business or merge with them, we may share your personal information with the other party to the transaction;
where it is necessary to prevent fraud or reduce credit risk, we may share your personal information with other companies and organisations; and
where requested or if we consider that it is reasonably required, we may share your personal information with government bodies, regulatory bodies or law enforcement organisations so that they can carry out their legal functions.

In some circumstances, you will receive notice before we share your personal information with third parties and you will have the opportunity to choose not to share your information.If you would like further information about the third parties with whom we share your personal information then please contact us on the details at the end of this notice

Collection of Information by Third-Party Sites

Our Website may contain links to other websites whose information practices may be different to ours. You should consult the privacy notices of those third party sites as we have no control over information that is submitted to, collected, or processed by them.

How do we use cookies?

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the ‘lifetime’ of the cookie, and a value, usually a randomly generated unique number. When you visit our website we send you a cookie. You can accept or decline ‘cookies’ by modifying the setting in your browser. Please note that if you disable ‘cookies’ you may not be able to use all the features of our Website. When you log in, we may also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

How long we retain your data

We will only keep your personal data for as long as necessary for the purposes for which we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. For users that register on our website, we may also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time. Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, you can request to receive a copy of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Our contact information

Address: 104 High Street, Uckfield, TN22 1PX
Email: hello@academyofhairuckfield.co.uk
Phone: 01825 761911